Terms & Conditions

Worldwide 15-day return policy

Dan Clark Audio is pleased to offer a 15 day no-questions return policy. This policy covers world-wide shipments of new headphones purchased from the www.danclarkaudio.com website. The return policy applies only to new headphone orders. Refurbished or cosmetically flawed headphones sold at a discount are not eligible for return. In addition, individually ordered accessories, including but not limited to ear pads, bags, cables, etc, are not eligible for return.

You must post mark your return within 15 days of receipt for a refund. Returned product should be in its original box, with all accessories intact, in like-new condition. Upon receipt we'll refund the full purchase price of your product or products, minus a 5% restocking fee. Shipping costs are not included in the refund—you pay full shipping to and from your location.

Orders returned with damage or in non-stock packaging will be assessed an additional fee for reconditioning.

International Shipping

All USPS Priority Mail and Express Mail, UPS and Fedex packages are shipped with tracking and insurance and can be safely used for all orders. USPS shipping is NOT allowed for use with headphones, it is only for accessories. USPS has little or no tracking, can take up to 2-4 weeks for delivery and can't be insured. As such, the purchaser is liable for any loss incurred when USPS has been used for accessory shipments. We strongly recommend using Priority Mail as a cost effective alternative to First Class when selecting USPS for accessory orders

Import Taxes and Duties

Many countries charge import duties and taxes. It is the responsibility of the purchaser to be aware of local import duties. All duties and taxes are the responsibility of the purchaser, in the event taxes are due the shipping carrier will contact the purchaser to collect funds.

Warranty

New Dan Clark Audio planar magnetic and electrostatic headphones have a 2-year warranty.

The warranty is transferable, provided there is documentation of the original purchase and that the original purchase was not "Gray Market" through an unauthorized reseller. Warranty is void and is non-transferable for products that are shipped as "Gray Market" (e.g. international customers purchasing from US resellers and shipping to a friend or freight-forwarder for export).

Warranty does not cover damage by the owner (opening the unit, dropping, damage caused by external equipment such as amplifiers or audio sources, etc.) or normal wear and tear, such as compression of ear pad foam, scuffs in leather, scratches or chips in the finish, etc. Acts of god and all the rest of the usual caveats apply which reinforce that a warranty issue is only something Dan Clark Audio did wrong, or that was intrinsically wrong with the product we received from any of our suppliers. We will repair or replace defective goods at our discretion.

For warranty service we ask customers who purchased from danclarkaudio.com to complete our return authorization form. For customers who purchase through resellers the headphone is to be returned to the reseller, who ships to Dan Clark Audio; Dan Clark Audio will pay return shipping to the reseller. Dan Clark Audio pays for return shipping.

Right to change product and specifications

Dan Clark Audio reserves the right to modify product performance and specifications at any time a Published frequency and CSD plots are for illustration and communication, and are based upon av Individual units will vary from this, though we maintain tight QA to ensure variance is within spec.

Signature Required on Headphone Shipments

All headphone parcels are shipped with signature required for your protection. You may request us to waive signature during checkout, however this means the purchaser assumes all risk for damage or loss.

Right to Void and Refund any Order

Dan Clark Audio reserves the right to void and refund any order, for any reason (with or without cause) at any time.

Undeliverable Shipments

In the event a shipment is returned due to undeliverable address, customer isn't available to sign or arrange alternate delivery, or customer refuses a delivery, Dan Clark Audio will refund the full purchase price less all shipping costs (both directions).