Dear Dan Clark Audio Fans,
I am sure many of you have adjusted your daily lives to help minimize the spread of Covid-19. Dan Clark Audio is no different, and we have made extensive modifications to our operation to comply with emergency regulations. Yet in the face of these challenges, we remain open for business, and our customers continue to purchase new headphones, for which we thank you!
The health and safety of our employees, customers and vendors are our top concerns. We have been and will continue to take steps to respond to this dynamic situation while still working hard to:
- Bring you new, and relevant products
- Support the many small businesses whose products we sell and who are our suppliers
- Fulfill orders and ship product daily
We have seen some limited delays in shipping due to circumstances beyond our control and remain committed to minimizing these disruptions. We are in daily contact with our shipping partners and vendors and are focused on finding solutions and workarounds as needed. So far we have been able to keep production running and headphones in stock.
We want to share with you what you can expect from Dan Clark Audio during this crisis. We will:
- Continue to make every effort to minimize delays in getting products to you
- Support RMA or repair items as we always have
- Share any changes regarding your orders as soon as we learn of them directly with you and work to resolve any issues as quickly as possible
How you can help:
- Please continue to support Dan Clark Audio and the rest of the Headphone industry, some of whose exceptional products we sell on our own site (and more are coming soon, watch this space!).
- Take care of yourself. Nothing relieves stress more than some great music, so if you’re locked down like so many of us, take the time to chill at home with your headphone rig and enjoy your music to help relieve the stress. Let music light your path in these hard times.
- Please be patient if we experience brief delays due to situations outside our control.
How we can help:
- We recently launched Club DC Audio, which gives members 15% off on all headphones.
- For the next 30 Days we will waive the initial Club buy-in and extend the 15% discount and club membership with your headphone purchase before April 16, 2020.
- If we experience a delay getting an order out we proactively communicate.
On behalf of everyone in our ecosystem that makes it possible for us to ship headphones, thank you for being a Dan Clark Audio customer.
Stay safe and be most excellent to each other,
Founder and CEO
Dan Clark Audio